Posted Sunday, April 7, 2002
OPINION
Corporate ‘brandstorming' is no
cinch
By Tony Patterson, Ottawa
Business Journal
How sweet it is to be
Accenture this spring. Sales were up 37 per cent last year.
True, the 9/11 terrorist attack cost an estimated $40 million
in lost business. But of what moment is this when the previous
year's net income was US$377 million, up 85 per cent over
2000? The company now has 75,000 employees worldwide and total
revenues might well exceed US$15 billion this FY, which ends
in August. It's a proud and happy band of consultants at
Accenture.
They are particularly happy that they changed their name 15
months ago. It used to be Andersen Consulting, you know, and
as the sordid Enron Inc. tale wends its tortuous way through
congressional hearings and courts, the grand old Andersen name
has been so mud-spattered that the partners Accenture left
behind are scrambling to find new walls to hold their CAs and
MBAs behind doors with new names.
Little matter that Accenture split from a company called
Andersen Worldwide, not the same as Arthur Andersen LLP, which
signed the audit opinions on Enron's financial statements and
has been charged in an indictment filed by the U.S. Department
of Justice.
Andersen is already a ghost, for which Henry Traill, the
biographer of Sir John Franklin, might have composed his
lines, "My name is used-to-was; I am also called played-out
and done-to-death, and it-will-wash-no-more.”
On the Accenture Web site there is no mention of
antecedents, the place they came from. This wasn't changed in
the wake of the World Trade Center tragedy. It has been that
way from Accenture's debut for the simple reason that when a
company picks a new name it puts all its energy into making
that name come alive. All its energy and a lot of money.
Accenture estimates it has spent $170 million to establish
identity and global acceptance for its new name. With that
much on the line, it doesn't want to look back.
Accenture may be a poster for name change but there's no
shortage of me-tooers.
"Never in the history of business has there been such a
rush for new corporate identities as we have seen in the
latest rounds of mergers and acquisitions, IPOs and dot-com
startups,” says Naseem Javed, who runs ABC Namebank out of
Toronto and New York.
Javed has helped Telus, Celestica, Intrigna, Intria CIBC,
Pollara and Vincor find new identities. And it's no cinch as
his all-in fee of between $20,000 and $200,000 attests. It's
all-in because for the money he guarantees to deliver an
original, trademarkable, domain registrable, globally
acceptable and appropriate corporate name. It's no cinch
because, as Accenture found out, "98 per cent of the words in
a typical English dictionary have already been registered as
dot-com domains” and in today's world a corporate name without
domain rights is a non-starter. An average of more than 80,000
domain names are registered every day.
It is the fool corporation that ventures into this morass
without good reason. Nevertheless 2,000 public companies
changed their names in the first half of 2001, half of them in
the U.S. Sometimes there's no alternative. When Sir Terry
Matthews decided last year to reclaim the first of the
trophies he had pawned when times were rough, he bought back
only half of Mitel, leaving the other half to find a new name.
The brandstorming that ensued got somewhere between 1,000
and 1,500 suggestions from consultants and employees. "It was
a challenging exercise,” says Jacques Guerette, VP marketing.
"It has become increasingly difficult because a lot of
companies have banked names or are squatting on domain URLs.
The trend is to construct a name rather than look for an
existing word that would be suitable. The idea is to combine
words or syllables that connote the essential qualities of the
company. In our case we were left with the semiconductor
business and our focus was on connectivity.”
To get from connectivity to link might seem like a walk in
the park but in fact it took six months and in the end
required a call to the consummate name dripper, Javed. He put
"link” together with a syllable he vows is derived from
Caesar, which in turn speaks of leadership, power. The company
bought it. Zarlink hopes that people who matter will
understand that it means "leader in connectivity.”
This is daunting ambition in a world of raging competition
for name recognition. It was not until I visited Accenture's
Web site in preparing this column that I learned its name
means "putting an accent on the future, just as the firm
focuses on helping its clients create their future.” Prior to
this research, I could have guessed it speaks of "accelerated
ventures” or "access to dentures.” That $170 million was
wasted on me.
Tony Patterson is a regular columnist for the Ottawa
Business Journal. Send comments to
tpatterson@ottawabusinessjournal.com.