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October, 2006
Naseem Javed Columnist, Founder
of ABC Namebank From Our Sales and Marketing
Issue
"
Your domain name or URL is the only key that can open a Website.
Therefore this key had better be easy to type and easy to
remember."
Born in Delhi
India, Javed received his degree in economicsÊfrom University of
Karachi and studied business at McGill University in Montreal. Since
his work on marketing with the 1976 Montreal Olympics, he has worked
exclusively on business naming. His book Naming for
Power is now in its fourth printing. His research on
cutting-edge ideas for branding is published around the globe. A
speaker on corporate image and iconization, he is currently
lecturing all over Asia. Javed founded ABC Namebank, a consultancy
in New York and Toronto 25 years ago.
What is it that
makes a great name? Something very short, sweet
and simple, like Sony or Telus; something highly related to its
goods and services, like Microsoft or PlayStation; something
globally protectable like Rolex; and lastly, something with an
identically matching dotcom URL as a key to its corporate empire,
flowing smoothly on the worldwide e-commerce access, like
CNN.com. A great name must have all of the
above qualities or it's just an injured identity gasping for oxygen
with big-budget advertising firework to hide its latent weaknesses,
later to only scream to stay afloat while customers simply ignore
it. Healthy names attract customers en masse and injured names repel
discreetly.
So the question is: why are so many business
names so poorly chosen and so seriously dysfunctional, especially
when they continuously hurt their owners who waste huge amounts in
advertising fireworks but eventually end up in smoke and go nowhere?
Does this also explain why there are endless name changes going on
daily, and further, why are these desperate name change processes
producing even more "dumb and dumber" identities?
Hence the
Lala-land names like Avivent, Viviavent, Ivenvent or PinkRhino,
BlueFrog etc. have become the norm. Ever heard that rumor that the
world is out of great names? In reality, to create a world class
moniker demands a very high level of specialization in corporate
nomenclature with understanding and reliance on the processes with
commanding knowledge applied using the five-star standard of naming.
Naming is a strictly black-and-white, exercise but is often
confused with logos, design, and packaging expertise. The correct
processes depend on alpha-structures, languages, connotations,
phonetics, secondary meaning, translations, generic issues,
trademarks laws, marketing, and the globalization of communication
messages with domain registrations laws and many other formal
matters.
Five-star standard of naming is a unique
methodology with the five following distinct characters of a
name:uniqueness, being easy to spell and enunciate, highly related,
globally trademarkable and with an identical dotcom URL. If the name
does not achieve all of the five qualities then it will miss out on
the a five-star standard, the name will be seriously injured,
costing ten times more while struggling and eventually dying of
exhaustion. Currently in the U.S. and around the world, there are
fewer than 5% of corporate names that can successfully pass the
five-star tests.
Are there special
considerations for cyber-branding? The issues of
cyber-branding and domain name management are even more critical as
millions of Websites zip at lightning speed 24/7; therefore it has
become critical to have an almost perfect name for this global
platform. Firstly, a domain name or URL is the only key that can
open a Website and there is no other device to replace it. Therefore
this key had better be easy to type, easy to remember, and most
importantly, have sophisticated and well-defined alpha-structure so
that it is search-engine friendly and can pop up on the first few
pages of any search. Most of the domain names on the Web are
twisted, cumbersome, too long to type, and prone to all kinds of
confusion when searching as they bury the graphic-intense,
million-dollar, complex Websites deep in the e-ocean. Meanwhile the
customer picks the deals from the first few pages and has no time to
figure out the bottom feeders crawling in hundreds of pages
below.
How are naming and
branding different? Branding is designed to
execute a pre-determined game plan and to achieve a long-term
relationship with branding experience while incorporating all phases
of communications. Naming is about creating ownership of that brand
as a unique name identity, creating a tangible asset as a trademark,
developing a calling device for the customers and a special URL as a
key to open the Website on global markets. All this naming strategy
and positioning has to be at the very top and as a master plan with
a cascading agenda, thus driving the entire engine and subsequently
setting a clear positioning that later on drives advertising and
branding.
What is voodoo
branding? When pregnant mothers are being pooled
to place ads on their round, shiny stomachs as part of "tummy
branding," what else could you call it, other than voodoo branding?
Most branding agencies would say that this is how news is created.
To some, this is "desperate branding" in action.
The word
"branding" is dangerously overused. Many agencies use branding as a
cure for all kinds of problems in all kinds of businesses. To lay
claim to a deeper understanding of this elementary word, branding
agencies all over the world have developed some cute variations of
it, from "emotional branding" to "primal," "sensory," "musical,"
"internal," "external," "holistic," "vertical," "abstract,"
"nervous," all the way to "invisible" branding. However, to see
these distinctions, you would need special 3D spectacles. This list
of branding types reminds me of the three MIT wizards who took an
academic conference for a ride by submitting a paper in all fake
jargon: "Rooter: A Methodology for the Typical Unification of Access
Points and Redundancy." Their paper was accepted.
The idea
is that when share prices fall, call the branding team and let it
apply its "fiscal branding" to mail fancy brochures to shareholders.
When products fail, let the "visual branding" make the logo over,
and when elevators donÕt work, give it to the "yo-yo branding" unit,
as they are the real experts in north and south mobility. Floor
please.
Today, branding is a mixed bag of basic, traditional
advertising tools, simply waxed and packaged to appear as
intellectual advice with an expensive price tag. It is targeted to
fit any hungry frame of mind, and is designed to make corporations
feel ever so comfortable with terms like "verbal,"
"digital,""audio," "smelly," "silent," or "loud" branding, as all
these terms are designed to offer great safety and invisible
lifelines to sinking ships. These ventures often fail, frequently
due to lack of substance, quality, intelligence and experience.
U.S. businesses are still very much overdosed with
over-branding. The market is simply glutted. Name identity is a
matter of intellectual property, which is an everlasting
black-and-white asset of the corporation. Logos and designs may come
and go, and change along with the agencies.
What are the
international ramifications of choosing a
name? Names are only international, burn all the
books that say otherwise. Whether we like it or not, marketing is
borderless, as is communication and is the worldÕs e-commerce
activity. It is na•ve to be smug about a successful statewide or
regional name identity while ignoring its lack of functionality in
the neighboring country or across the oceansÑit is just all one flat
earth. We are now living in a name-economy, where the power of a
nation is being measured by the armies of name brands they release
on competing country in a battle of borderless customers. The
corporations are fully engaged in expanding markets, which demands
hassle-free names so that they can travel country to country and
park themselves without having to change again and
again.
PriceWaterHouseCooper's consultancy and their infamous
name change to "Monday" cost them $60 million. Delloitte's
consultancy became Braxton and spent $60 million; Accenture
spent $170 million, and BearingPoint, $40 million. This is a
just a small example of how much agency firework is required in the
upkeep of a poor name, and an attempt to get some much-needed
attention in the market. Therefore, for international naming, the
corporation must have a solid team backed by a clear leadership in
international expertise on global corporate nomenclature.
BSM
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